Privacy Policy

Privacy Policy

This is the privacy policy of In Kind Direct (a company limited by guarantee with company registration number 3155226 and registered charity number 1052679), Trading IK Limited (registered company number 06950193) and IKDI (a company limited by guarantee with company registration number 08478660 and registered charity number 1157417) (the Group),

In Kind Direct, IKDI and In Kind Direct’s trading subsidiary, Trading IK Limited, are processing your personal data to achieve the charities’ objectives including to enable surplus goods which are donated by manufacturers and retailers to be distributed to charities, not-for-profit organisations and social enterprises. In order to carry out these activities, In Kind Direct, Trading IK Limited and IKDI may collect and hold necessary information.

The Group recognises your right to privacy and wants you to be informed about the way in which we may hold information about you.


Depending on your relationship with the Group, we may hold personal data about you.

Under the General Data Protection Regulation (the GDPR) we are required to provide you with certain information. The requirement to provide you with the information is set out in Article 13 of the GDPR – we refer to the statement in which the information is provided as a “privacy notice”.

Should you ever wish to see a copy of the current privacy notice relating to you please contact us. Please note that more than one privacy notice may apply to you.


We take your privacy seriously. We will never sell your personal data to any third party and we take precautions to keep it secure. Your data may be transferred by us to third parties in accordance with the privacy notice.


The Head of IT at In Kind Direct is responsible for IT access.

  1. User accounts can be disabled at any time if necessary, for example if there is a breach of security.
  2. User accounts are disabled when a member of staff leaves the organisation.
  3. Only certain staff are permitted to manage payments and receive appropriate training, with checks in place for security.
  4. Unauthorised access to In Kind Direct’s network and data is prevented through use of:
  • a firewall;
  • antivirus software;
  • intrusion detection systems
    1. Staff at In Kind Direct receive regular updates and training on IT security risks, including on any recent methods used to gain unauthorised access to IT systems.
    2. Laptops and other portable electronic devices used by staff must have adequate security in place.
    3. Staff members are advised, if working remotely, to access documents over the internet, where possible.


The Group has cookie policies in place on their respective websites. Use of cookies complies with the Privacy and Electronic Communications Regulation and full details can be found here: Cookie Policy.


Please note that information displayed on the Website or sent to the Group over the Internet may be transferred outside of the EEA, where data protection laws are not as strong as within the EEA. If you have any concerns in relation to such transfers, you should not use the Internet as a means of communication with the Group.


Your telephone calls and e-mails to us may be recorded and monitored for quality control purposes. We may also intercept communications made to individual members of staff or consultants at the Group when this is required for business purposes.


The Website contains links to other websites. No member of the Group is responsible for the privacy policies and practices or the content of any websites which are linked to the Website.

The Group encourages parents and guardians to use the parental control tools available from online services and software manufacturers to help supervise their child’s online activities. A member of the Group shall only obtain the data of individuals if it is permitted by the laws of the United Kingdom and shall take steps to ensure that children from jurisdictions other than the United Kingdom cannot use the Website.


Please check this page periodically for changes as the Group reserves the right, at its discretion, to change, modify, add, or remove portions of the Privacy Policy and the Website at any time. Your continued use of the Website following the posting of any changes to this Policy will mean that you accept such changes.


If you would like a copy of the current privacy notice relating to you, please contact us.

To ensure that the personal data that In Kind Direct/Trading IK/IKDI holds about you is up to date, please let us know if there are any changes to your personal data.

Contact us

If you have any queries relating to this Statement, please feel free to contact us by email at or by telephone.

This Policy was last updated on 24 May 2018.